It's understandable that in order to keep order and protect itself from abuse, eBay needs to have a system of rewards and punishments. So in order for eBay to be able to control seller behavior, it needs a way to punish sellers when they break the rules. Therefore, eBay has several ways to punish sellers whenever they see sellers mis-behaving. These are...
- Removal of your listings
- Category restrictions
- Selling limits
- Temporary suspensions
- Permanent suspensions
If you've been with eBay for some time I'm sure you're already familiar with most of these, but in case you are new to eBay, I'll go over each one:
1. Removal of your listings.
Removals are when eBay deletes a listing that you have posted. This happens when you violate an eBay policy in your listing. For example: When you list prohibited items, such as drugs, a brand name that is forbidden to be sold on Ebay, or counterfeit items, such as pirated software or copies of designer brands made in China. It may also happen if you use an image that you found on the internet or some other seller's image instead of taking your own photo. And if you don't think they can tell, let me remove all doubt - yes, they can tell.
Images have information stored in them that you can't see with the naked eye, but are inside the code and are part of the properties of an image. This information is called "meta-data" and even if you can't see it by looking at the image, any computer program that can read meta-data will show it.
Often, eBay will let you know why they removed your listing, but sometimes they won't, they'll just remove it and won't even tell you why. The important point to remember is that if they remove a listing, it's a clear message that they DO NOT want you to do it again. So you should not list it again, at least not until you contact them or you figure out why they removed it.
Never challenge eBay by repeating what they obviously don't want you to do, because you'll always lose. It's their company and they can do whatever they want, including kick you out forever.
2. Category restrictions.
Restrictions apply to specific categories of items. eBay uses restrictions to limit the number of listings per month that you can post in a specific category.
Sometimes, even though you were never restricted before, you may find that eBay has suddenly restricted you to a maximum number of listings per month in a certain category. The reason for this is most likely that Ebay considers this category somewhat risky or they have become somewhat unsure about you or the items.
Sometimes if they see you listing only one or two items in that category, they might let it slide. But if your account is fairly new and they see you listing a whole bunch of items within a short period in a category that eBay considers risky, they'll probably slap you with a restriction.
3. Selling limits.
Selling limits can apply not just to specific categories, but to the entire account as a whole as well. Selling limits consist of two parts:
- Maximum number of items per month.
- Maximum amount of money per month.
New accounts usually start out with a low selling limit on both the number of items and the amount of money per month. Normally, as eBay starts to trust you, they will gradually increase your selling limits.
It wasn't always this way. Once upon a time, there was almost no limit to how much you could list with a new account right from the beginning. But those were the good old days, back when Meg Whitman was the CEO of eBay... when eBay used to be fun.
4. Temporary suspensions
The majority of Temporary Suspensions are because the seller hasn’t paid his seller fees.
But sometimes it's because of a minor violation, especially if it's the first time you do it. It's just a slap on the wrist. In that case, you may get a temporary suspension of 30 days, but it could be longer. If you promise to behave, they'll let you back on after the temporary suspension ends. It’s like being on probation or grounded. It's temporary, they will eventually let you back on and sell again.
To summarize, temporary suspensions happen for basically the following reasons:
- For non-payment of your eBay fees.
- For violations of eBay rules.
- For low performance: (Low DSRs, disputes, etc).
- Due to a mistake on the part of eBay.
If it’s for non-payment of fees, then it’s obvious what you have to do to get back on - pay your fees and they’ll reinstate you right away.
If it’s for violation of a rule, then you just have to wait until the temporary suspension is over and make sure you don’t repeat the offense.
If it’s for low performance and they think you'll be able to behave if they let you back on, then they'll let you sell again after however long they want to punish you for. You just have to suffer through it until the temporary suspension is over and when you get back on, make sure you don’t repeat the offense.
If it’s a mistake on the part of eBay, sometimes you can straighten it up and shorten the duration of the suspension - but good luck on getting them to admit it's their mistake - on Planet eBay, the traditional business motto of "the customer is always right" is unheard of. In the banana republic of eBay, it is eBay that is always right, NOT you, the customer. And in all matters, eBay is always the judge, jury and executioner - and you don't have a right to an attorney.
5. Permanent Suspensions
While a temporary suspension is an annoying and troublesome interruption of your stream of income, it’s still not the end of the world because you'll be able to get back on and sell again after it ends. But a permanent suspension is just that - permanent, meaning FOREVER. Normally, there is NO way back to selling after a permanent suspensions, but that is what we at Back On Ebay work with. We have written out the step-by-step solution in The Back On Ebay Manual and this solution ALWAYS works. It doesn't work 90% of the time, it doesn't work 95% of the time - it works 100% of the time.
Bloggers that give sellers bad advice and false hope
Some bloggers seem to never want to say anything bad about eBay. Of course, if they used to work for eBay or have a current relationship with eBay, it's understandable. But the truth is that eBay screws with people a lot. And it certainly does not have seller's best interest at heart, no matter how much they say they do. Actions speak louder than words. To eBay, buyers come first, then sellers. And it's logical, because sellers attract buyers, but it's the buyers that bring in the money.
If you read some of these blogs carefully, you will notice that they will often NOT make the distinction between a TEMPORARY and a PERMANENT suspension. They'll just talk about "a suspension", as if both types of suspension were the same thing.
They'll go through the whole article talking about simply "a suspension", never mentioning whether they mean a temporary or a permanent one. Then they'll tell you that all you have to do is explain to eBay what happened, promise to mend your ways and then ask to be reinstated. Gee, what a wonderful world that would be, wouldn't it? They make it sound so easy.
And that may work for a TEMPORARY suspension, but not for a permanent suspension. Of course, most readers won't catch that. So by blurring the difference between a temporary and a permanent suspension, the blogger can get away with talking about what applies only to a temporary suspension and still seem knowledgeable, sensible and helpful. But they are NOT. And that's not a nice thing to do - to give false hope to permanently suspended sellers who need real help because their eBay income has been shut down, but hey... it works to bring traffic to their blog, right?
These bloggers are usually the ones that keep screaming "Don't re-register! Don't re-register!" because they apparently think that eBay is all-knowing and all-powerful and they will eventually catch you if you try to open a new account. But that's only when you don't know how eBay's linking mechanism works and how to get around it. And most importantly, you need to realize that opening another eBay account is the ONLY way to get back on eBay after a permanent suspension. These guys are peddling an unrealistic solution that just sounds sensible. But it DOES NOT work and all they are doing is giving you unrealistic expectations and wasting your time - oh, and getting traffic to their blog, of course.
But it's a permanent or "indefinite" suspension the one you really need to worry about and here's why... [Continue]